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Why
do I get “Server busy”
dialog box?
YouTube2iPod
is trying to connect iTunes. Please wait one minute, and then click “Retry”.
In most case, it will work. In case the problem is still, it implies
that iTunes may not be running properly. You can try to start iTunes
manually. If it still cannot be started, You can terminate iTunes.exe or
iPodService.exe process from Task manager and try it again.
Why
is this button disabled?
This usually
indicates that either iTunes hasn't been started or installed. You will
need to start it or intall it first.
Why
isn’t the price $24.99 on the payment page?
That is
because it has been converted to other currency than USD. You can use the
option provided on the same page to switch to US currency.
Why
do I see different top videos in Firefox than auto downloaded videos?
YouTube2iPod’s
auto download list is consistent with that in IE.
Why can't
I find YouTube2iPod on Windows taskbar?
When
YouTube2iPod is closed or minimized, it has been added as the Windows tray.
How
can I let YouTube2iPod start automatically when my system starts?
You will need
to start YouTube2iPod if it is not running. Right click on the tray icon
and select “Auto Start” and You can stop the auto start by
repeating the same steps.
Why
can’t I find the green button  on Firefox tool bar after
installation?
Right click Firefox
tool bar area and select 'Customize..'. In the pop up dialog, drag the
green icon with 'Download with Youtube2iPod' and
drop it to Firefox tool bar.
How can I
download videos which requires confirming my age to watch them online.
Open
configuration dialog and input your Youtube username, password and save your settings.
The program then will be able to download those videos. Please note
currently the program does not support log in to Youtube using a Google
account, you must have a Youtube account to use this feature.
Who
is handles your payment service?
All payment
transactions are made using esellerate, a leading software commerce
provider since 1987 in online credit card processing.
After
selecting to order either from the software or out website, you will be
redirected to esellerate’s secure channel to enter your credit card details
and make the financial transaction. YouTubeiPod.net never receives or
stores card details, and thereby minimizes the possible risks of fraud and
impropriety. We want to provide our shoppers a complete peace of mind.
Why
should I trust your payment services?
Our payment
service is carried out on a separate site that specializes in internet
payments using a Secure Sockets Layer (SSL), the standard in providing
secure transactions over the internet.
Will
my credit card information be secure?
Purchasing
with your credit card at esellerate
is safe; your credit card is encrypted while shopping.
What
payment options do you provide?
We are only
providing credit card shopping option at the moment.
Is
my personal/transaction information secure?
Yes, it is.
esellerate uses the same technology that protects your credit card
information to protect your personal information
Will
I receive a receipt for my transaction?
At the end of
your transaction, you will be shown an order summary screen. You will also
receive an order confirmation by email, which you should keep for your
records.
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button and continue on the pop-up 
